How Can We Help You?
Our dedicated support team is here to assist you with any questions or concerns. We're committed to providing exceptional customer service.
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Frequently Asked Questions
Orders & Shipping
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay with PayPal or cash on delivery.
Can I track my order?
Yes! Once your order ships, you'll receive tracking information via email. You can track your order through your account.
What if I have issues with my order?
Contact our support team immediately through this form or phone. We'll help resolve any order-related issues.
Payments & Billing
What payment methods do you accept?
We accept PayPal and cash on delivery (COD) for orders within Jordan.
Is my payment information secure?
Yes. All payment data is encrypted and processed through secure PayPal gateways. We never store your payment information.
What if I have a payment issue?
Contact our support team with details about your payment issue and order number. We'll investigate and help resolve it.
Account & Security
How do I reset my password?
Click "Forgot Password" on the login page, enter your email address, and we'll send you a secure reset link.
How do I update my account information?
Log into your account and go to Settings where you can update your personal information and preferences.
Is my personal information safe?
Yes, we follow strict privacy policies and use advanced security measures to protect your personal data.
Still Need Help?
If you couldn't find the answer to your question, please use the contact form above. Our support team will get back to you within 24 hours.